NBS Bank
How to open a personal account with NBS Bank, which account fits you, what it costs each month, and how to start EazyMobile on *322#, WhatsApp banking and internet banking.
- Student account from K500
- USSD *322#
- Call centre 322
Quick answer: Visit any NBS Bank service centre with a valid National ID, proof of income (a payslip) and proof of residence (a utility bill), and fill in the individual account form. Students 18 and over can open a Student Account with a K500 balance. Then dial *322# for EazyMobile.
Personal accounts at NBS Bank
Book balance is the amount NBS says the account must hold. Monthly fees are from the 2026 tariff and are before 17.5% VAT. Where NBS does not publish a figure, we say so.
Student Account
For students aged 18 and above.
- Book balance
- K500
- Monthly fee
- Free
- ATM card
- First Eazy card free
- Interest
- Yes, rate: check with the bank
Linked to EazyMobile and SMS alerts. Use it at branches, ATMs, Bank Pafupi agents, EazyApp, internet banking, Airtel Money and Mpamba. NBS does not list extra documents for students, so check with the bank (for example whether a student ID is needed).
EazyTransact Account
An everyday account with unlimited withdrawals, as long as the money is there. Comes bundled or unbundled.
- Bundled
- K2,000 book balance, K2,500 a month
- Unbundled
- K5,000 book balance, no monthly fee
- ATM withdrawals
- Unlimited
- Extras
- EazyMobile, free SMS alerts
Earns interest. Reach your money at ATMs, agents, branches, Airtel Money and Mpamba. Card fees and the Visa monthly fee are extra (see the fees section).
EazyCivil Account
For civil servants to receive their salary and bank with it.
- Book balance
- K2,000
- Monthly fee
- K1,500
- ATM card
- First Eazy card free
- Cover
- Ufulu funeral cover
The funeral cover is for you, your spouse and 4 children. You also get free EazyMobile, free SMS alerts, interest and access to an unsecured loan.
Silver Current Account
A cheque account for people whose money coming in each month is K350,001 to K1,500,000. Bundled or unbundled.
- Monthly fee
- Bundled K4,500, unbundled free
- Card
- Silver Visa debit card
- Bundle includes
- SMS alerts, EazyMobile, ATM withdrawals, internet banking
- Book balance
- check with the bank
Earns interest and has unlimited ATM withdrawals. Cheque book and card fees are extra.
Gold Current Account
A cheque account for monthly turnover of K1,500,001 to K3,500,000.
- Monthly fee
- K19,800
- Card
- Gold debit card and cheque book
- Service
- Executive Banker
- Book balance
- check with the bank
Benefits include a credit card without collateral, an overdraft, executive funeral cover and an unsecured employer supported loan.
Platinum Current Account
For private banking customers with monthly turnover of K3,500,001 and above.
- Monthly fee
- K28,000
- Card
- Black card and cheque book
- Service
- Private Banker and lounge
- Book balance
- check with the bank
Includes an overdraft, unsecured loans, vehicle finance on approval and an executive funeral plan of up to K3,000,000.
Classic Investment Account
A notice account for saving and earning interest.
- Minimum deposit
- K20,000
- Monthly fee
- None
- Use as security
- Yes, for a cash covered loan
- Interest rate
- check with the bank
It can be linked to a transactional account with a sweeping facility. NBS does not publish the notice period for this account; check with the bank.
Fixed Deposit (1 to 12 months)
Lock money away for a set time at a fixed interest rate.
- Minimum deposit
- K50,000
- Terms
- 1, 2, 3 months and up
- Cancel early
- Lose 35% of interest earned
- Interest rate
- check with the bank
You can renew it at maturity and it can make you eligible for a loan. Open it at a branch or on Changu Online, NBS’s self-onboarding platform at changu-online.nbs.mw (the link NBS posts on its Facebook page).
Recurring Deposit
Save a fixed amount at regular times, usually monthly, until the term ends.
- Minimum deposit
- K50,000
- Monthly fee
- None
- Pay in
- At a branch or by standing order
- Interest rate
- check with the bank
NBS describes it as risk free with a guaranteed return.
Diaspora accounts
Two accounts for Malawians living abroad: a Transactional account to bank at home while away, and an Investment account to save and invest.
- Transactional book balance
- K50,000 (kwacha), 0 in other currencies
- Transactional card
- Visa Black card, K18,000
- Investment book balance
- K50,000, $100, R1,000, €100 or £100
- Investment withdrawals
- 7 days’ notice
The transactional account has no ledger fees and the kwacha account links to EazyApp and internet banking. Withdrawing from the investment account without notice costs 35% of the interest earned. Both come with a dedicated private banker and access to an executive funeral plan.
The key fact statement (PDF) lists rates and charges; once completed it goes to [email protected]. What documents a diaspora customer needs is not published, so check with the bank.
Sending money home? See what your dollars, pounds or rand are worth in kwacha at today’s official Reserve Bank of Malawi rate with our kwacha converter. The bank’s own exchange rate and fees decide what actually arrives.
How to open an NBS Bank account
NBS’s own answer: visit a service centre with three documents.
Or open it online. NBS’s Facebook page (2026) points to its Changu Online portal, changu-online.nbs.mw, for opening an account without a branch visit. Which accounts it opens is not stated; the steps below are the branch route.
Choose the account
Student, EazyTransact or EazyCivil for everyday banking; Silver, Gold or Platinum if you need cheques and your monthly turnover fits the band; Classic Investment, Fixed or Recurring Deposit to save.
Gather your documents
A valid National ID, proof of income (a payslip) and proof of residence (a utility bill). The checklist is below.
Fill in the form
Download the Account Opening Form for Individual or Joint (PDF), or get one at the service centre. It asks for your ID details, addresses (including your home village, T/A and district), your utility bill number and your income, and lets you tick the services you want: ATM card, cheque book, EazyMobile, internet banking, WhatsApp banking and SMS alerts.
Hand it in and make your first deposit
Take the form and documents to your nearest service centre. Keep at least the account’s book balance in it. NBS has 26 service centres across Malawi.
Documents checklist
- Valid National ID.
- Proof of income: a payslip.
- Proof of residence: a utility bill (the form asks for the bill number).
Opening a joint account? The second holder fills in a separate secondary holder form, on the application forms page.
No payslip? NBS only lists a payslip as proof of income. If you are self employed, a student or not working, check with the bank what it accepts instead.
EazyMobile, WhatsApp, EazyApp and internet banking
All of them pay bills, buy airtime, pay TV, school fees and tax, and move money within NBS and to other banks.
EazyMobile on *322#
Register
Visit a service centre with your valid National ID, or self-register: NBS says to dial *322# to get started. There is also a paper EazyMobile and EazyOnline form (PDF), which is also used to reset your EazyMobile PIN.
Withdraw cash without a card
On the EazyMobile menu pick Cardless withdraw and enter the amount. You get a one time PIN that lasts 5 hours. At an NBS ATM choose Cardless withdraw and enter your phone number, the PIN and the amount.
Send money to someone without an account
Send to any phone number. The person gets details to open an NBS EazyWallet by dialling *322#, then can pay bills or take the cash at an ATM without a card.
WhatsApp Banking
Register on EazyMobile first, then send hello to 0885 700 322 on WhatsApp.
Two WhatsApp numbers. NBS’s digital channels page gives 0885 700 322 for WhatsApp Banking, while its tariff, fact sheets and website footer give 0888 322 322 as its WhatsApp line, and NBS’s 2026 Facebook posts also use 0888 322 322. If one does not answer, try the other or call 322.
EazyOnline and EazyApp
EazyOnline is NBS’s internet banking for individuals; EazyApp is its mobile app for Android and iPhone.
EazyOnline (internet banking)
Fill in the internet banking application form (PDF) and hand it in at your service centre. Once set up, log in at eazyonline.nbsib.mw.
EazyApp
NBS says to download NBS EazyApp from Google Play or the App Store. The App Store link on NBS’s website was not working when we checked in October 2026, so search the store for the name and check the publisher is NBS Bank. How to register on the app is not published; check with the bank.
Common fees at a glance
From NBS’s 2026 tariff (effective 16 February 2026). All fees are plus 17.5% VAT, and funds transfers also carry a 0.05% MRA levy.
Monthly account fees
- Student, EazyTransact unbundled, Silver unbundled, Diaspora savings: Free
- EazyCivil: K1,500
- EazyTransact bundled: K2,500
- Silver bundled: K4,500
- Gold Current: K19,800
- Platinum Current: K28,000
Cards
- EazyCard: K7,500
- Visa Red debit card: K13,500, then K800 a month
- Visa Silver debit card: K15,000, then K900 a month
- Visa Gold debit card: K23,500, then K1,000 a month
- Visa Platinum debit card: K30,000, then K1,250 a month
Savings and deposits
- Fixed deposit early cancellation: 35% of interest earned
- Investment withdrawal without notice: 35% of interest earned
Digital banking
- EazyMobile registration: Free
- Other EazyMobile, ATM and transfer fees: See the full tariff
Before you sign, open the full 2026 tariff (PDF, also on the tariffs page). Moving money to Airtel Money or Mpamba? Compare with our mobile money fees guide.
SWIFT code, branches and help
NBS Bank does not publish its SWIFT (BIC) code or branch and sort codes on nbs.mw. If someone abroad is sending you money, ask your service centre or the call centre for the exact details to give them. NBS’s only website is nbs.mw.
- Call centre
- 322 or 0888 800 322
- [email protected]
- 0888 322 322
- Head office
- NBS House, Ginnery Corner, Blantyre
Who is NBS Bank?
NBS Bank grew out of the New Building Society, formed in 1964 when three building societies merged. It became a commercial bank and started banking operations on 1 July 2004.
It is listed on the Malawi Stock Exchange, and NICO Holdings owns just over half of it. Like every Malawian bank, it is regulated by the Reserve Bank of Malawi.
- Started as a bank
- 1 July 2004
- Roots
- New Building Society, 1964
- Main owner
- NICO Holdings, 50.10%
- Service centres
- 26
NBS Bank FAQ
What documents do I need to open an NBS account?
A valid National ID, proof of income (a payslip) and proof of residence (a utility bill). Take them to any NBS service centre.
What is the cheapest NBS account?
The Student Account (for students 18 and over) needs a K500 book balance and has no monthly fee. The unbundled EazyTransact account needs K5,000 and also has no monthly fee.
What is the NBS USSD code?
*322#. Register at a service centre with your National ID or dial *322# to self-register.
What is NBS Bank’s SWIFT code?
NBS does not publish it on its website. Ask your service centre or call 322, and do not copy codes from old or third party sites.
Can I withdraw money without my ATM card?
Yes, if you are on EazyMobile. Choose Cardless withdraw on *322#, get a one time PIN that lasts 5 hours, and use it at an NBS ATM.
Can I open an account from outside Malawi?
NBS has Diaspora Transactional and Diaspora Investment accounts. The completed key fact statement goes to [email protected]; for the full requirements, check with the bank.
What is the NBS call centre number?
322 or 0888 800 322. Email [email protected].
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