Ecobank Malawi
How to open a personal account with Ecobank in Malawi, online or at a branch, which account fits you, and how to bank on *326#, the Ecobank Mobile app and Ecobank Online.
- Open online
- USSD *326#
- Xpress Account by phone
Quick answer: Apply online at aop.ecobank.com (Malawi is preselected) or visit one of Ecobank’s 8 branches in Blantyre, Limbe, Lilongwe, Mangochi and Mzuzu. No account yet? Dial *326# on any phone and pick Open Xpress account. Ecobank Malawi does not publish its fees or minimum balances online, so ask before you sign.
Personal accounts at Ecobank Malawi
These are the accounts Ecobank’s Malawi pages list for individuals. They give no fees, minimum balances or interest rates, so every card says check with the bank for those.
Classic Savings Account
A simple way to save and grow your money, with a debit card.
- Comes with
- Debit card, mobile banking
- Extras
- SMS and e-alerts, monthly e-statements
- Minimum to open
- check with the bank
- Interest rate
- check with the bank
Ecobank’s savings page says the card is a PAC debit card that works across its African network.
Student Savings Account
For students who want to save and bank mostly on their phone.
- Comes with
- Debit card, mobile banking
- Extras
- Standing orders, e-alerts, e-statements
- Charges
- Low if you bank electronically
- Minimum to open
- check with the bank
Ecobank’s documents list accepts a student ID card as proof of identity for students.
Advantage Savings and Current Accounts
For people who are employed: banking with investments, insurance and a salary advance added.
- Comes with
- Debit card, mobile banking
- Current account extra
- Standing orders
- Salary advance
- Up to 50% of take-home pay
- Monthly fee
- check with the bank
The salary advance is a pre-approved facility for salaried customers, repaid in full at month end. You can request it on *326#.
Premier Current Account
Ecobank’s top personal account, with a dedicated Relationship Manager available 24/7.
- Cards
- Platinum debit and credit cards
- Service
- Relationship Manager
- Advance facility
- Up to 50% of salary
- Eligibility
- check with the bank
Ecobank lists bancassurance, personal loans, asset management, airport lounge access and a free standing order linked to a savings account. Rewards come from a group page, so check which apply in Malawi.
Xpress Account
Open an account on your phone, with no paperwork, even if you have never banked with Ecobank.
- How
- Dial *326#, option 1
- Or
- Ecobank Mobile app, Go Xpress
- Card
- Request a debit card later
- Limits
- check with the bank
Deposit money into it and ask for a debit card to pay in shops, online and withdraw at ATMs. Ecobank’s app page says Xpress has no account fees or paperwork; its limits are not published for Malawi.
How to open an Ecobank account
Three ways: online, at a branch, or on your phone with Xpress.
Online: start at aop.ecobank.com
Tap Open an account online, or the Apply now link on an account above. The form opens with Malawi already chosen as the account country. Follow the steps and keep your ID and documents ready to upload.
At a branch
Take your documents to any Ecobank branch, fill in the account opening form and a mandate (signature) card, and answer the bank’s Know Your Customer questions.
On your phone: Xpress
Dial *326# on any phone, choose 1, Open Xpress account and follow the prompts. Or download the Ecobank Mobile app and choose Go Xpress.
Documents Ecobank lists for residents
- Proof of identity: a current driver’s licence, National ID, international passport, or student ID card for students.
- Proof of address: utility bills for the last 3 months, a site visit report, a certificate of residence or a tenancy agreement.
- 2 passport photos.
- Employer’s letter of introduction, if it is a salary account.
- Residence permit, if you are not Malawian.
- A completed account opening form and mandate card.
This list comes from Ecobank’s group requirements shown on its Malawi pages, so a Malawi branch may ask for something different. Living abroad? Ecobank asks non residents for notarised copies of ID, proof of address and income documents. Check with the bank.
*326#, the app and Ecobank Online
Use them to buy airtime, pay bills and DStv, pay MRA, and send money to any bank in Malawi.
Banking on *326#
Already on the Ecobank Mobile app
Dial *326# and use the same 6 digit PIN you use in the app. Forgot it? Reset it in the app.
Ecobank customer, not on the app
Dial *326#, choose 3, Attach Mobile Number to account, and follow the prompts. You need your Ecobank debit (ATM) card.
Not an Ecobank customer
Dial *326#, choose 1, Open Xpress account, and follow the prompts.
What you can do on *326#
- Buy TNM and Airtel airtime: option 1.
- Send an Xpress Cash token for someone to collect at an Ecobank ATM or Xpress Point: 2 then 1.
- Pay Blantyre Water Board (prepaid tokens and postpaid), MRA taxes with your PRN, MASM, DStv and GOtv: option 4.
- Send money to any Ecobank account (6 then 4), by SMS to anyone in Malawi (6 then 1), to other Malawi banks (6 then 5), or across Africa with Rapidtransfer (6 then 3).
- Check balances and mini statements, change your PIN and add accounts.
The Ecobank Mobile app
Download it, then sign up with your account, your Ecobank card, a Visa or Mastercard from any bank, or open an Xpress account in the app.
Signing up is free, but Ecobank says some transfers, bill payments and cash outs carry fees. Your debit card must be active and not expired to enrol with it. Services differ by country, so not every feature in the app may work in Malawi.
Ecobank Online
Ecobank’s internet banking. Account holders can self-onboard with their debit card number or account number, at no charge.
Sign up
Go to Ecobank Online and choose to self-onboard with your card or account number.
Install the Authenticator app
Most payments to other accounts need a second check in the Ecobank Authenticator app. Moving money between your own accounts needs less.
SWIFT code, branches and help
Ecobank Malawi does not publish its SWIFT (BIC) code or branch and sort codes on its Malawi pages. Ecobank’s group FAQ shows a Ghana code; do not use it for Malawi. Ask your branch for the exact details before anyone sends you money from abroad.
Ecobank Malawi lists 8 branches: Blantyre, Ginnery Corner and Limbe in the south; City Centre (Area 19), Kanengo (Area 29) and Old Town (Area 3) in Lilongwe; Mangochi and Mzuzu. Their addresses and phone numbers are not published, so call the contact centre.
- Contact centre
- +265 310 002 329
- [email protected]
- Live chat
- Rafiki, 24/7
- Branches
- 8
Who is Ecobank Malawi?
Ecobank Malawi is part of the Ecobank group, a pan-African bank. That is why your Ecobank card and app also work in other countries where Ecobank operates, and why Rapidtransfer can send money to Ecobank accounts across Africa.
Like every Malawian bank, it is regulated by the Reserve Bank of Malawi.
- Group
- Ecobank, pan-African
- Branches in Malawi
- 8
- USSD
- *326#
- Online opening
- aop.ecobank.com
Ecobank Malawi FAQ
Can I open an Ecobank account online in Malawi?
Yes. Ecobank’s Malawi pages link to aop.ecobank.com with Malawi preselected. You can also open an Xpress account on *326# or in the Ecobank Mobile app.
What is the Ecobank Malawi USSD code?
*326#, on any phone, with no internet needed.
What documents do I need?
Proof of identity (National ID, passport, driver’s licence or student ID), proof of address such as utility bills for the last 3 months, 2 passport photos and, for a salary account, a letter from your employer. This is Ecobank’s group list; check with your branch.
What is Ecobank Malawi’s SWIFT code?
It is not published on Ecobank’s Malawi pages. Ask your branch or the contact centre on +265 310 002 329.
How much does an Ecobank account cost?
Ecobank Malawi does not publish its tariff or minimum balances online. Ask at a branch before you open the account.
Where are Ecobank’s branches in Malawi?
Blantyre, Ginnery Corner, Limbe, Mangochi, Mzuzu, and three in Lilongwe: City Centre (Area 19), Kanengo (Area 29) and Old Town (Area 3).
Can I get a salary advance?
Salaried customers can get a pre-approved advance of up to 50% of take-home pay on *326#, repaid in full at month end.
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