Northern Region Water Board
NRWB supplies Mzuzu, Ekwendeni, Nkhata Bay, Chintheche, Rumphi, Mzimba, Karonga, Chilumba, Songwe and Chitipa. How to pay, buy prepaid tokens, get a token back, apply for a connection and report a fault, with the 2026 tariffs.
- Toll free 374 (TNM)
- Meter MK35,000
- Homes from K2,725/m³
Quick answer: Pay a postpaid bill with Airtel Money, TNM Mpamba, Mo626 or the Standard Bank, FDH or First Capital apps, or at an NRWB service centre. Buy prepaid tokens the same ways, plus NBS and Centenary Bank. Lost a token? Get it back on NRWB’s token retrieval page. A new connection needs a form with a map; NRWB supplies the meter for MK35,000 and connects within 3 days of payment. Faults: toll free 374 on TNM.
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Pay your bill or buy prepaid tokens
From NRWB’s latest ‘Go digital’ poster. The options differ a little between postpaid bills and prepaid tokens.
Postpaid bills: Airtel Money, TNM Mpamba, National Bank Mo626, and the Standard Bank, FDH Bank and First Capital Bank platforms.
Prepaid tokens: all of those, plus NBS Bank and Centenary Bank. Have your meter number ready.
You can also pay at any NRWB service centre (see pay points), where NRWB has taken cash and cheques. Keep every receipt or confirmation message.
- Postpaid
- Airtel Money, Mpamba, Mo626, Standard, FDH, First Capital
- Prepaid
- Same, plus NBS and Centenary
- In person
- NRWB service centres
Get back a lost prepaid token
Paid but the token never arrived, or you deleted the message?
Open NRWB’s Prepaid Token page and use the retrieval form to find tokens bought for your meter. If the form will not load or your token is not there, NRWB asks you to contact customer care: call toll free 374 (TNM) or visit a service centre.
- Online
- Token retrieval
- Phone
- 374 (TNM only)
Apply for a new water connection
From NRWB’s new water connections page.
Get and fill the form
Collect an application form at any NRWB customer care centre, fill it in, draw a map to your plot on the form, and hand it to the customer care officer.
NRWB measures and lists the materials
Within about 3 days, NRWB measures the distance from the main pipe using your map, then gives you a bill of quantities: the list of pipes and fittings you need to buy for the connection.
Pay for the meter and dig the trench
NRWB supplies the water meter for MK35,000. You dig and back-fill the trench yourself. NRWB connects you within about 3 days of payment.
Report a leak, burst or no water
Report it fast: leaks raise everyone’s costs.
Call toll free 374 from a TNM line, use NRWB’s online fault form, or go to your nearest service centre. Report meter tampering, illegal connections and corruption to [email protected] or through Tips Anonymous. NRWB posts notices on its Facebook page and on X as @kawiluwilu.
- Toll free
- 374 (TNM)
- Online
- Fault form
- Corruption
- [email protected]
NRWB water tariffs from 7 August 2026
From NRWB’s 2026 to 2027 tariff schedule. Prices are per cubic metre (1,000 litres); divide by 1,000 for the price per litre.
Homes, postpaid: K2,725 per cubic metre for the first 3, K2,901 from 3 to 8, K2,989 above 8. Prepaid homes pay a flat K2,847 per cubic metre. Kiosks (communal water points): K942, or 94 tambala per litre.
Institutions and businesses pay more (K4,839 to K9,822 postpaid). NRWB groups customers into Class A (water inside the house), Class B (a stand tap outside), Class C (communal points), commercial and institutional (categories).
- Home, up to 3 m3
- K2,725 per m3
- Home, 3 to 8 m3
- K2,901 per m3
- Home, above 8 m3
- K2,989 per m3
- Prepaid home
- K2,847 per m3
- Kiosk
- K942 per m3
- New meter
- MK35,000
NRWB service centres
Open 7:30am to 3:30pm. Pay and query bills, report faults and apply for connections at any of them.
Three zones: Central (Mzuzu, Ekwendeni), South-East (Nkhata Bay, Chintheche, Rumphi, Mzimba) and Northern (Chilumba, Karonga, Songwe, Chitipa). Details: service areas.
- Mzuzu
- Kawiluwilu House, Shoprite, Luwinga
- Nkhata Bay
- Chipopoma House, old scheme office, Mpamba
- Chintheche
- Scheme office, Malaza satellite
- Other towns
- Scheme offices in Ekwendeni, Mzimba, Rumphi, Karonga, Chilumba, Songwe, Chitipa
NRWB pages
Northern Region Water Board FAQ
What is the NRWB toll free number?
374, from TNM lines only.
How do I pay my NRWB water bill?
Airtel Money, TNM Mpamba, Mo626, Standard Bank, FDH or First Capital, or at an NRWB service centre.
Where can I buy NRWB prepaid tokens?
Airtel Money, Mpamba, Mo626, Standard Bank, FDH, First Capital, NBS or Centenary Bank, with your meter number.
How much is a new water connection in Mzuzu?
NRWB charges MK35,000 for the meter. You buy the pipes and fittings on the bill of quantities and dig the trench yourself.
How long does a new connection take?
About 3 days to measure, then about 3 days from payment to connection.
How much is water per litre in the Northern Region?
For homes from 7 August 2026: about K2.72 to K2.99 per litre postpaid, K2.85 prepaid, 94 tambala at a kiosk.
I lost my prepaid token. What do I do?
Use the token retrieval form on nrwb.org.mw, or call 374 (TNM) if it fails.
Related guides
Sources: water tariffs page and 2026-27 tariff schedule, pay points, new water connections, prepaid token, service areas and customer categories pages, and the payment poster on nrwb.org.mw. Checked October 2026.
