Blantyre Water Board
Pay your water bill, buy prepaid tokens, check your balance, apply for a new connection and report a burst pipe. Everything Blantyre Water Board publishes, in one place, with the 2026 tariffs.
- Toll free 5580 (TNM)
- WhatsApp 0888 100 700
- Domestic from MK2.38/litre
Quick answer: Pay a postpaid bill within 30 days at a BWB service centre, in your bank app or with Airtel Money or TNM Mpamba. Prepaid tokens: *444# on TNM Mpamba with your 13-digit meter number, your bank app, a service centre or a 24-hour filling station. Report faults on 5580 (toll free on TNM) or WhatsApp 0888 100 700. New connections can be applied for online.
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Pay your BWB water bill
Bills must be paid within 30 days, or the supply is disconnected and you pay the full bill plus a reconnection fee.
In your bank app
BWB lists National Bank banknet, FDH OneClick, Standard Bank 247 Online, NBS EazyOnline, Ecobank Online and First Capital Bank. You can also pay over the counter at those banks (BWB also names Ned Bank).
With mobile money
Pay with Airtel Money or TNM Mpamba. BWB says you first register for the bill payment service on your line and load money, then pay. Keep the confirmation message.
At a BWB service centre
Chichiri (Northgate Arcade, Masauko Chipembere Highway), Blantyre (Everest House, Lower Scatter Road), Limbe (ex-Limbe Leaf offices, Partridge Avenue), Kameza (Petroda Mall, Chileka roundabout), Soche (Soche East Mall at Kudya, Kapeni Road) and Bangwe (Bangwe Post Office, off Midima Road). Cashiers work 7:30am to 4pm on weekdays and 8am to 12 noon on Saturdays. Always ask for a receipt.
Bills come on the 23rd. BWB’s charter says bills are delivered on the 23rd of each month and posted online by the 18th. Meters are read every 30 days; if your meter could not be read, the bill is estimated from your last three months and corrected later.
Buy prepaid water tokens
Prepaid water costs the same per litre as postpaid, and prepaid customers pay no meter reading fee.
TNM Mpamba: dial *444#
Register for the service, load money, dial *444# and enter your 13-digit meter number to get a token. BWB’s prepaid page says tokens by mobile money are on TNM Mpamba only; Airtel Money is listed for postpaid bills.
Bank apps
FDH Mobile Banking, National Bank Mo626 and NBS mobile banking sell BWB tokens too.
Service centres and filling stations
Buy at the Soche, Limbe, Blantyre and Bangwe service centres, or any time at these filling stations, open 24 hours: Speedy’s Puma (Limbe), Chitawira Puma, Nyambadwe Puma, Steers Total (Hannover Street, Blantyre), Wenela Puma (opposite Wenela bus depot) and Kanjedza Total (Kenyatta Drive).
Check the meter number twice. A token bought for the wrong meter costs MK20,000 to replace (2026 by-laws). If the keypad (CIU) will not connect to your meter, do not open or tamper with it: call 5580 or WhatsApp 0888 100 700. Buying ESCOM power too? See our ESCOM units guide.
Check your bill or prepaid tokens
BWB’s website lets you look up your bill or your token purchases after a one-time registration.
How it works
- Open Post Paid Bill Enquiry (bills) or Prepaid Token Enquiry (tokens).
- Tap Register and enter your full name, account number, meter number and a password.
- Log in with your account number (bills) or meter number (tokens) and password to see your details.
Apply for a new water connection
Zone offices handle new connections for every customer type.
Apply online or on paper
Use BWB’s online applications for a new connection, an additional meter or a re-application (also meter shifting, change of ownership and stand pipes), or download the form and hand it in. Attach a copy of a valid ID and proof of the property and its location (JPG, PNG or PDF). On paper, BWB asks for a sketch map of the location.
Assessment and quotation
BWB assesses your site within 7 days to see if a pipe can reach it, then sends a quotation within another 7 days. The cost depends on your site, so BWB does not publish one price. Pay only what is on the quotation, and get a receipt.
Pay and get connected
BWB’s charter promises the connection within 28 days of payment, and your first bill within 45 days of installation. You also pay a deposit: MK16,500 for a domestic postpaid meter or MK33,500 for a domestic prepaid meter (2026 by-laws).
Report a burst pipe, leak or fault
BWB’s charter: burst pipes attended within 30 minutes of a report, major bursts fixed within 6 hours, minor ones within 48 hours.
Call 5580 (toll free on TNM), call 0888 100 700 or 0994 866 666, WhatsApp the same numbers, or use the online fault form. Give your name, the exact location and a phone number. Planned shutdowns are announced at least 48 hours ahead, and BWB says it will tell customers if an emergency takes longer than 6 hours. Notices go on its Facebook page.
Report meter theft, vandalism and illegal connections on the same lines, or anonymously through tip-offs (BWB pays rewards to informants). A stolen meter must be reported to the police first.
- Toll free
- 5580 (TNM)
- Phone
- 0888 100 700
- 0888 100 700
- [email protected]
BWB water tariffs and fees from 1 August 2026
From the Waterworks (Blantyre Water Board) by-laws 2026 on BWB’s tariffs page. Rates are per litre and apply to the whole month’s use once you pass a band.
Domestic: MK2.38 per litre up to 5,000 litres, MK2.53 up to 10,000, MK3.01 up to 40,000 and MK3.22 above 40,000. Water from a kiosk or communal point costs 66 tambala per litre. Institutions, commercial and industrial users pay more (MK5.41 to MK13.67).
Fees: reconnection after disconnection MK8,250; meter test MK7,700; monthly rental for a 15 mm meter MK1,500 plus MK1,000 for reading (postpaid). Changing the account holder’s name costs a K200 processing fee (FAQ). Tampering with a meter, bypassing it or reconnecting yourself: MK1,000,000 for a home.
- Domestic, first 5,000 l
- MK2.38/litre
- Kiosk
- 66 tambala/litre
- Reconnection
- MK8,250
- Deposit, postpaid home
- MK16,500
- Deposit, prepaid home
- MK33,500
- Lost 15 mm meter
- MK49,500 (prepaid MK125,450)
BWB zone offices
Three zones handle connections, faults and meter reading. Full area lists: operational zones.
Head office is along Makata Road, Blantyre. Phone (+265) 1 895 000 for all zones. Customer service is open 7:30am to 4:30pm on weekdays and 8am to 12 noon on Saturdays.
- Limbe zone
- Ex-Limbe Leaf offices, Partridge Avenue (Limbe, Bangwe, Chigumula, Mpingwe, Chiradzulu)
- Soche zone
- Kwacha Road, next to Malawi Housing Corporation (Soche, Zingwangwa, Chilobwe, Manja, Chitawira)
- Kabula zone
- Chileka Road at Nyambadwe Reservoirs (Ndirande, Chilomoni, Kameza, Lunzu, Chileka)
- Phone
- (+265) 1 895 000
Blantyre Water Board pages
Blantyre Water Board FAQ
How do I pay my Blantyre Water Board bill?
In your bank app (banknet, OneClick, 247 Online, EazyOnline, Ecobank, First Capital), with Airtel Money or TNM Mpamba, or at a BWB service centre.
How do I buy BWB water tokens?
Dial *444# on TNM Mpamba with your 13-digit meter number, use FDH, Mo626 or NBS mobile banking, or buy at a service centre or a 24-hour filling station.
What is the Blantyre Water Board toll free number?
5580, free on TNM. Or call or WhatsApp 0888 100 700 or 0994 866 666.
How much is a new water connection in Blantyre?
It depends on your site. BWB sends a quotation after assessing it. Domestic deposits are MK16,500 (postpaid) or MK33,500 (prepaid).
How long does a new connection take?
Assessment within 7 days, quotation within 7 more, connection within 28 days of payment.
What is the reconnection fee?
MK8,250 from 1 August 2026, plus the full outstanding bill. BWB reconnects within 72 hours of full payment.
I bought tokens for the wrong meter. What now?
Contact BWB. Replacing a token bought for the wrong meter costs MK20,000.
Related guides
Sources: bill payments, prepaid meters, enquiries, fault reporting, online applications, customer rights, service level standards, operational zones, tariffs (by-laws effective 1 August 2026), FAQ and contact pages on bwb.mw. Checked October 2026.
